Welcome to Twozo CRM (“Twozo,” “we,” or “us”). This Privacy Notice (“Policy”) governs your use of our website located at twozo.io (the “Site”) and all related services, including our downloadable software, mobile applications, and other interactions with you via written or oral communication (collectively, the “Service”).

Twozo is dedicated to protecting your privacy and ensuring the security of your personal information. We collect only the necessary data, such as your name, email address, and usage patterns, to provide and enhance our services. Our robust security measures safeguard your information against unauthorised access and misuse. Twozo does not sell or share your personal data with third parties without your explicit consent, except when required by law.

We offer you control over your data, allowing you to access, modify, or delete your information at any time. Our transparent privacy policy reflects our commitment to complying with the latest privacy regulations and maintaining your trust by keeping your data safe and confidential.

For residents of California, please see the designated section of this privacy policy for specific information pertinent to your rights.

This policy is part of the Twozo Terms of Service. Any capitalised terms not defined in this policy have the meanings ascribed to them in the Terms of Service.

To learn more about our office locations and affiliates, visit twozo.io.

2. DATA THAT WE GATHER

2.1 Individual Details

We collect personal information that you provide to us directly, such as:

  • Account Creation – To complete the signup process, we require the following details from you when creating a Twozo CRM account: your name, email address, password, company name, and job role. You can also select the industry your business is in for account access.
  • Involvement and Submissions – We gather data provided by participants in contests, surveys, event registrations, newsletter subscriptions, form downloads, and customer service inquiries.
  • Internal Features Usage – Twozo CRM gathers email addresses through integrated functionalities including email synchronization, contact synchronization, calendar synchronization, organizational email data, and team email interactions. These features collectively enhance comprehensive contact and team management capabilities within the CRM platform.
  • Payment Details Handling – If you make purchases, we require your name, contact information, and payment details. We keep the credit cardholder’s name, address, expiration date, and the final four credit card numbers on file for security purposes. We might safely retain your payment information for use in future purchases with your permission.
  • Sharing Your Experience – We might use your name and other private information in testimonials about Twozo CRM on our website or in marketing materials if you permit us to do so. Before testimonies are published, you will have the chance to examine and approve them. Please email crmnext@thelaunchclub.in to request that your testimonial be updated or removed.
  • Interactions with the Twozo Team – We may record and analyze interactions with our sales and customer support teams, including email, telephone, and chat conversations. This facilitates better customer interactions and the improvement of our services.

2.2 Usage Information

We automatically gather data on your interactions with our services, such as:

Used Features

We keep a close eye on the features you utilize in Twozo CRM to determine which tools will help you work more efficiently. We can better prioritize improvements and optimizations using this data, ensuring that our platform adapts to your changing needs over time.

Time Spent on the Platform

We track the duration of your sessions within Twozo CRM to analyze your engagement levels. This data helps us identify opportunities to streamline processes and enhance user productivity. By understanding your usage patterns, we can tailor our features to better meet your needs and improve overall efficiency.

Pages Visited

We monitor the specific pages or modules you navigate within Twozo CRM to gain insights into your preferences and priorities. This analysis helps us identify the most frequently accessed areas of the platform, allowing us to optimize these sections for a better user experience. Understanding your navigation patterns enables us to tailor our development efforts and enhance the features you value most.

Actions Taken Within the Platform

We record the activities you carry out on Twozo CRM, including adding new entries, editing current information, producing reports, and engaging with the system in any other way. We can better understand your usage patterns thanks to this extensive data, which helps us customize the platform to better suit your needs and enhance its overall functioning.

2.3 Device Information

We gather information about the device you use to log onto Twozo, including;

IP address

The IP address functions as a digital fingerprint that facilitates the location and network connection identification of your device. We can identify potentially dangerous activity and suspicious activity by analyzing IP addresses, which enables us to take preventative action to protect your account from unauthorized access. Additionally, IP address tracking enables us to personalize your user experience and tailor our services to suit your geographic location and network environment better.

Browser type

Understanding your web browser types, such as Chrome, Firefox, or Safari, allows us to fine-tune Twozo’s interface and features, ensuring optimal performance and compatibility across various browser environments. By providing a seamless interface that is customized to your favourite browser, this optimization improves your user experience and guarantees flawless navigation and functionality throughout your Twozo engagement.

Operating system

Information about your operating system (Android, iOS, or Windows) allows us to better serve you and enhance performance for your particular device environment. We can make sure Twozo runs smoothly and effectively on your device and improve your overall user experience by getting to know your operating system. This lets us take care of compatibility problems and offer customized support to fix any possible problems you could run across when using Twozo on your specific operating system.

Device identifiers

Device identifiers, like IMEI for mobile devices or MAC addresses for computers, serve as digital signatures, enabling precise device recognition and aiding in efficient troubleshooting processes. These identifiers are instrumental in ensuring the seamless functionality of Twozo across diverse devices by facilitating targeted support and troubleshooting efforts. By leveraging device identifiers, we can swiftly address any technical issues or compatibility concerns, guaranteeing a smooth and uninterrupted user experience for all Twozo users, irrespective of their device configurations.

3. HOW WE USE YOUR INFORMATION

At Twozo, we harness the information we gather to serve you better, ensuring a seamless and secure user experience.

  1. Service Improvement – Your feedback and usage patterns are invaluable in shaping the evolution of Twozo. By analyzing this data, we gain insights into how you interact with our platform, enabling us to identify areas for enhancement and refinement. Whether it’s optimizing existing features or introducing new functionalities, your input drives our efforts to continually elevate the quality and usability of Twozo.
  2. Facilitating Seamless Connectivity – Twozo CRM leverages sophisticated functionalities such as email synchronization ensures seamless exchanges between external email providers and internal systems, enabling efficient management of interactions with contacts. And also the user can prevent to receive unwanted emails from particular email addresses by adding them to a blocked list. Contact synchronization continuously receive and update contact information from external sources, maintaining an accurate and comprehensive internal CRM database. Calendar synchronization integrates with external calendar systems, facilitating seamless scheduling and syncing events between the CRM and external calendars, ensuring updates occur bidirectionally for meetings and events. Organizational email data facilitates effective correspondence with organizational contacts, and team email interactions allow for shared inboxes, collaborative email threads, and streamlined communication channels, promoting internal collaboration and ensuring that all team members are aligned and informed. These integrated features aim to optimize contact management, enhance communication efficiency, and streamline organizational coordination within Twozo CRM.
  3. Communication – We strive to keep you informed and engaged with relevant updates, newsletters, and important notices tailored to your Twozo experience. Whether it’s announcing new features, sharing tips for maximizing productivity, or notifying you of upcoming maintenance, our communications are designed to keep you informed and empowered in your use of the platform.
  4. Personalization – We want to make sure that your Twozo experience is even better by providing tailored advice and material. We may customize your Twozo experience to fit your unique requirements and interests by looking at your usage patterns and choices. We aim to make every Twozo contact feel personalized, from making suggestions for pertinent features to offering focused insights.
  5. Security – It is crucial to safeguard your information and maintain the integrity of your Twozo experience. We utilize the data you give us to proactively detect and address possible security threats, protecting your account and private data from abuse or illegal access. We work to uphold the highest levels of security throughout the organization by consistently keeping an eye out for questionable activity and putting strong security measures in place.

4. SHARING YOUR INFORMATION

4.1. Third-Party Service Providers

To give you a flawless and effective Twozo experience, we work with reputable outside businesses that support us in several ways related to platform upkeep and operation. Among them are:

  1. Hosting Providers – Twozo’s infrastructure depends heavily on our hosting partners to maintain its scalability, security, and dependability. Even during periods of high utilization, our platform maintains excellent speed and uptime by utilizing their experience operating server networks and data centers.
  2. Analytics Services – To gain deeper insights into user behavior and platform performance, we engage analytics services that help us track and analyze a wide range of metrics, including user interactions, engagement levels, and feature usage. We can spot patterns in this data, comprehend user preferences, and make data-driven choices to improve and maximize Twozo’s features.
  3. Payment Processors – We work with reputable payment processors to provide safe and easy payment processing when you conduct transactions on Twozo. These processors guarantee the safe and effective processing of your transactions by adhering to strict security requirements and encryption procedures to safeguard your financial information.

4.2 Requirements Concerning Law

Twozo may be legally obligated to disclose your information in response to court orders or official government requests. This may take place to protect our property, rights, or personal safety, as well as the property, rights, or self-interest of others, or to abide by a court order, rule of law, or legal necessity. In addition, we may disclose your information to abide by a court order, judicial proceeding, or other analogous legal process if we believe that doing so is necessary or appropriate in connection with an investigation into potential fraud, criminal activity, or other wrongdoing. You may be sure that we will do everything in our power to protect your right to privacy and that we won’t divulge anything unless it’s necessary.

5. DATA SECURITY

Our top priority at Twozo is protecting your data from unauthorized access, modification, transparency, or deletion. To that end, we put strong organizational and technical safeguards in place. Your information is always protected thanks to our security processes, which are created to adhere to legal requirements and industry best practices.

It is crucial to understand that, despite our best efforts to protect your information, there is no 100% safe means of transmitting data over the Internet or storing it electronically. There will always be some risk involved when sending and keeping data online, no matter how cautious we are.

We work hard to keep ahead of any problems and safeguard your information to the best of our abilities by constantly monitoring and updating our security measures to respond to new threats and vulnerabilities. To guarantee adherence to industry norms and laws, we also routinely assess our security procedures and carry out internal audits.

Although complete security cannot be guaranteed, we are dedicated to openness and responsibility in our data security procedures. Please do not hesitate to contact us if you have any questions about the safety of your data or if you believe there has been any unauthorized activity. We value your trust above all else, and we’re committed to doing everything in our power to safeguard your information and respect your right to privacy.

6. DATA RETENTION

We will retain your personal data for a duration that aligns with the original intent of its collection or as necessary to fulfill our legal obligations, address disputes, and enforce our agreements. When we no longer have a legitimate purpose to process your information, we will erase or anonymize it from our active databases. Furthermore, we will securely archive the information and restrict its further processing on backup discs until deletion is feasible.

For Twozo CRM Service:

  • The data from closed accounts is removed within 180 days of closure.
  • Data from closed free trial accounts is removed within 60 days of closure.
  • Server backups are retained for 90 days.

7. YOUR RIGHTS

We are committed to upholding your rights regarding your personal information and offer the following options:

  • Access – You have the right to request access to the personal data we hold about you. This enables you to obtain confirmation of whether we process your data and, if so, to receive a copy of such data, allowing you to review and verify its accuracy.
  • Correction – If you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We take steps to ensure that your information is accurate, complete, and up-to-date.
  • Deletion – In some cases, you have the right to ask that your data be removed from our systems. If you withdraw your consent and there is no other legitimate basis for processing, or if the data is no longer required for the purposes for which it was acquired or processed, these scenarios also apply.
  • Opt-Out – Contact us directly or use the unsubscribe link in emails to opt out of getting promotional messages from us at any time. In terms of marketing communications, we respect your decisions and preferences.

8. COOKIES AND TRACKING  TECHNOLOGIES

At Twozo, we use tracking technology, such as cookies, to optimize platform operation and your experience. Through the use of these technologies, we are able to monitor your activities on Twozo and save data, including settings and preferences, to enhance your user experience.

Upon visiting a website, little text files known as cookies are downloaded and saved on your device. They aid in the recognition of your device and aid in the retention of visit-related data, including preferences and settings. To gather data about your interactions with our platform, we might also utilize other tracking technologies like web beacons and pixels.

By using your browser’s options, you can modify your cookie choices. You have the option to establish preferences for particular cookie types, like those used for analytics or advertising, or to allow or reject cookies altogether.

You accept our use of these technologies as outlined in our Cookie Policy by using Twozo and agreeing to the use of cookies and tracking technologies. Please get in touch with us if you have any queries or worries regarding how we utilize cookies. We are dedicated to protecting your privacy and being open and honest about the data we gather and use on Twozo.

9. CHANGES TO THIS PRIVACY POLICY

Twozo’s privacy policy may change from time to time. We will let you know about any updates by posting the new privacy policy here and updating the “effective date” at the top. It’s important to check this page regularly to see how we protect your information and any changes to your privacy rights.

By continuing to use Twozo after any changes, you agree to the new terms and allow us to collect, use, and share your personal information as described in the updated policy.

If you have any questions or concerns about these changes, please contact us. Your privacy and trust are important to us, and we are committed to being clear about how we handle your personal data on Twozo.

10. CONTACT US

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please don’t hesitate to reach out to us. You can contact us at:

  • Email: crmnext@thelaunchclub.in
  • Address: 4, Pasumpon Muthuramalinga Thevar Rd, Nandanam Extension, Nandanam, Chennai, Tamil Nadu – 600035.